Terms of use

About these terms

These terms cover your use of this website. Your stay is governed by the rental agreement you sign when you book, together with our house rules and cancellation policy. Where this website and the rental agreement disagree, the rental agreement governs.

Accuracy

We work hard to keep this site accurate, and we would rather under-promise than oversell. Even so, descriptions and photographs are illustrative. Availability, rates, taxes and fees shown by the booking system at the moment you book are the ones that apply.

Booking

A reservation is confirmed when the booking system confirms it and the required payment is received — not when you submit a request.

We may decline or cancel a booking if the number of guests or the purpose of the stay has been misrepresented; if the stay is for a party, event or commercial use; if the booking guest will not be present for the stay; if payment fails or is disputed; or if we have reason to believe the house rules will not be kept. Where we cancel for one of these reasons before arrival, we refund what you have paid, less any amount already spent on your behalf.

Our content

All photographs, text and the Acorn Ridge name and mark on this site belong to us. Please do not reuse them without permission.

Who you are contracting with

Acorn Ridge is not a company. It is a cabin owned and run by two people, Joe Thielmann and Kathryn Parciak, and your booking contract is with us directly.

Links

We sometimes link to other sites. We do not control them and are not responsible for their content.

Liability

A mountain cabin carries ordinary risks that a hotel room does not: three floors of stairs, decks above ground level, a hot tub, a loft open to the room below, gas appliances, a steep road, and wildlife that lives here. By staying you accept those risks for yourself and for everyone in your party, and you agree to supervise children throughout.

We maintain the cabin and its equipment in good order and we will put right anything that goes wrong as quickly as we can. Beyond that, and to the fullest extent Tennessee law allows, our liability to you is limited to the amount you paid for your stay, and we are not liable for indirect losses — a missed event, travel costs, or time lost — arising from a problem at the cabin, a utility outage, weather, or a road or park closure.

Nothing here limits any liability that cannot lawfully be limited, including for death or personal injury caused by our negligence.

Governing law

These terms are governed by the laws of the State of Tennessee.